Frequently Asked Questions
Can I get my Click & Collect order straight away?
Question: Can I get my Click & Collect order straight away? Answer: Before coming instore at our Parafield location please wait to be contacted. Our team will need to locate...
Can I transfer my Click & Collect order to be picked up at another store location?
Question: Can I transfer my Click & Collect order to be picked up at another store location? Answer: No. Due to high order volume the only location for Click &...
What is a 'Special Order' item?
Question: What is a 'Special Order' item? Answer:Special order items are products that we order in for you. The product itself is warehoused with our supplier. This is generally a...
How do you ship?
Question: How do you ship? Answer: Fitness Warehouse provides two shipping options via our partners Startrack Express and Fastway: Your shipping time frame will vary depending on the method chosen,...
I’m having trouble processing my online order.
Question: I’m having trouble processing my online order. Answer: It’s rare, but occasionally we experience technical difficulties. In order to avoid frustration, simply pick up the phone and call us...
Do you price match?
Question: Do you price match? Answer:Yes we do. In most cases we can offer a price match. Please provide an official quote and/or proof of the price of the product...